At ajo69, protecting the personal data of our members is a core responsibility. This Privacy Policy explains exactly what information we collect, how we use it, and the rights you hold over your own data.
1.1 ajo69 is Indonesia's premier online betting and casino platform, serving members across Jakarta, Surabaya, Medan, Bandung, Bali, and all regions of Indonesia. As a platform that processes financial transactions and provides gaming services, we necessarily handle a range of personal and financial data in the ordinary course of operating the service.
1.2 We are committed to handling that data responsibly, transparently, and securely. This Policy sets out in plain terms the categories of data we collect, the purposes for which we process it, the conditions under which we may share it with third parties, and the rights available to you as a data subject.
1.3 This Policy applies to all ajo69 services, including the online casino, live casino tables, sportsbook, togel (Indonesia's traditional numbers lottery) markets, slot games, and all associated customer support, payment, and account management functions.
2.1 For the purposes of this Policy, ajo69 acts as the data controller in respect of all personal data collected from Members and website visitors through the ajo69.bet platform. As data controller, ajo69 determines the purposes and means of processing personal data as described in this Policy.
2.2 Where ajo69 engages third-party service providers (such as payment processors, identity verification services, and game-studio operators) who process personal data on ajo69's behalf, those providers act as data processors and are bound by contractual obligations to process data only in accordance with ajo69's documented instructions and applicable data protection standards.
2.3 If you have any questions about how ajo69 handles your personal data, you may contact our Data Protection team at any time — see Section 15 for contact details.
3.1 The table below sets out the categories of personal data ajo69 collects, along with examples of specific data points in each category:
| Category | Examples of Data Points Collected |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (KTP number, passport number, or SIM number), gender. |
| Contact Data | Email address, Indonesian mobile phone number, residential address (province, city, postal code). |
| Account Data | Username, hashed password, account registration date, account tier and status, login history, device fingerprint associated with account access. |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history (deposits, withdrawals, stakes, winnings), account balance at point of transaction. |
| KYC Documents | Photographs or scans of identity documents submitted during the verification process, including KTP, passport, and SIM images. |
| Gaming & Betting Data | Game session history, bet amounts and outcomes, sports markets wagered on, togel draw ticket records, win/loss history, bonus participation records. |
| Technical Data | IP address, device type and operating system, browser type and version, geolocation data (country and region level), session duration, page interaction data. |
| Communications Data | Records of live chat conversations, support ticket content, email correspondence with ajo69's support team. |
| Responsible Gaming Data | Self-set deposit limits, loss limits, session time reminders, cooling-off or self-exclusion requests and their effective dates. |
3.2 ajo69 does not collect sensitive personal data beyond what is strictly necessary for identity verification and compliance purposes. We do not collect racial or ethnic origin data, political opinions, religious beliefs, health data, or biometric data beyond the document photographs required for KYC.
4.1 ajo69 collects personal data through the following mechanisms:
5.1 ajo69 processes your personal data only where a valid legal basis exists. The primary legal bases on which we rely are as follows:
6.1 ajo69 uses the personal data we collect for the following specific purposes:
6.2 ajo69 does not use your personal data for automated decision-making that produces significant legal effects, except where required by law (for example, automated sanctions screening) or where you have been informed in advance and given the opportunity to request human review.
7.1 ajo69 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes under any circumstances.
7.2 We may share your personal data with third parties only in the following limited circumstances:
8.1 ajo69 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, maintain your login session, and improve your experience. The table below summarises the main categories of cookies used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your authenticated session, enable secure login, process in-game transactions, and apply responsible gaming limits in real time. | No — essential for platform function |
| Functional | Remember your language preferences, notification settings, and display preferences so they persist across sessions. | Yes — via account settings |
| Analytics | Collect anonymised usage statistics (page views, session duration, feature engagement) to help us improve platform performance and user experience. | Yes — via account settings |
| Security | Detect suspicious login attempts, flag unusual session behaviour, and support fraud-prevention monitoring. | No — essential for account security |
8.2 ajo69 does not use third-party advertising cookies or behavioural tracking cookies that profile your activity across external websites. All cookies set by ajo69 are first-party or are set by contracted service providers operating strictly within the scope of their data processing agreements.
8.3 Most browsers allow you to view, manage, and delete cookies through the browser's settings panel. Disabling strictly necessary cookies will impair your ability to use the ajo69 platform, as session management and security functions depend on them.
9.1 ajo69 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting anonymised data is no longer considered personal data and may be retained indefinitely for statistical purposes.
10.1 ajo69 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction:
10.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Members, ajo69 will notify affected Members without undue delay and take immediate remediation steps. ajo69 will also notify the relevant supervisory authority where required by applicable law.
10.3 While ajo69 takes data security seriously and employs robust protective measures, no online platform can guarantee absolute security against all possible threats. Members are encouraged to use a strong, unique password for their ajo69 account and to enable 2FA.
11.1 As a Member of ajo69, you hold the following rights in respect of your personal data. To exercise any of these rights, contact ajo69 support via the channels listed in Section 15.
12.1 ajo69 is strictly an adults-only platform. No person under the age of 21 is permitted to register an account, access platform services, or submit personal data to ajo69. 21+ Only
12.2 ajo69 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the KYC process, and accounts where the Member cannot confirm they are 21 or older will be closed immediately with all associated data deleted.
12.3 If a parent or guardian believes that a minor has submitted personal data to ajo69, they should contact our support team immediately at [email protected]. ajo69 will investigate and, if confirmed, will delete all associated data and close the account without delay.
13.1 The ajo69 platform integrates with a number of third-party service providers — including certified game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), payment processors, and KYC verification providers — to deliver its full range of services. Each of these providers operates under its own privacy policy in respect of data processed directly through its own systems.
13.2 Where ajo69 shares data with these providers in accordance with Section 7 of this Policy, ajo69 ensures that appropriate data processing agreements are in place. However, ajo69 is not responsible for the independent privacy practices of these providers in respect of data collected directly by them outside the scope of their engagement with ajo69.
13.3 The ajo69 platform does not contain links to external third-party websites for commercial or referral purposes. Any external service integrations are backend technical integrations and do not result in Members being directed away from the ajo69 platform during normal gameplay or account management.
14.1 ajo69 reserves the right to update this Privacy Policy at any time to reflect changes in platform practices, applicable law, or regulatory guidance. When material changes are made, ajo69 will notify Members via email or an in-platform notification at least 7 days before the revised Policy takes effect.
14.2 The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. The current version of this Policy is accessible at all times at ajo69.bet/privacy-policy.
14.3 Your continued use of the ajo69 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must discontinue use of the platform and contact support to request account closure.
15.1 For any questions about this Privacy Policy, to exercise your data protection rights, or to report a potential data breach, you may reach ajo69's Data Protection team through the following channels:
15.2 For formal data subject access requests or erasure requests, please contact us via email with the subject line "Data Subject Request" and include your registered account username and email address so we can verify your identity before processing the request. ajo69 will respond to all verified data subject requests within 30 days of receipt.
ajo69 recognises the following rights for all Members in respect of their personal data. Exercise any right by contacting our support team.
You may request a copy of all personal data ajo69 holds about you at any time. We will provide this within 30 days of a verified request.
If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Contact support or update your profile directly.
You may request deletion of your personal data where it is no longer required for the purpose it was collected, subject to overriding legal retention obligations.
You may request that ajo69 restrict processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
Where processing is based on your consent or on contract, you may request your data in a structured, commonly used, machine-readable format for transfer elsewhere.
You may object at any time to processing of your personal data for direct marketing purposes. Your objection will be actioned immediately with no further marketing sent.
Security is not an afterthought at ajo69 — it is built into every layer of the platform, from your first login to every IDR withdrawal you make.
Every session, every transaction, and every data submission on the ajo69 platform is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks.
Secure your account with SMS OTP two-factor authentication. Even if your password were ever compromised, 2FA ensures no one can access your ajo69 account without your phone.
Personal data is accessible only to ajo69 staff with a verified operational need. All personnel handling Member data are bound by confidentiality agreements and undergo regular training.
Sensitive personal and financial data is encrypted at rest on ajo69's servers. Passwords are hashed using industry-standard algorithms — they are never stored in readable form.
ajo69 conducts scheduled penetration testing and independent security audits to proactively identify and close potential vulnerabilities before they can be exploited.
In the unlikely event of a data breach affecting your personal information, ajo69 will notify you promptly and take immediate steps to contain and remediate the incident.
Your data is protected. Your withdrawals are fast. Your games are certified fair. Join thousands of Indonesian players who trust ajo69 for a world-class online betting experience — all in IDR. Adults only (21+).